FAQs
🚚 Order Processing & Shipping Information
At Riovana, every order is handled with care — from the moment you click “checkout” to the moment it arrives at your doorstep. We take pride in delivering not just quality products, but a seamless experience you can rely on.
🕒 Processing Time
All orders are processed within 2–5 business days after payment is confirmed.
Each product undergoes a careful inspection, secure packaging, and quality check before dispatch to ensure it meets Lumora’s standards of excellence.
🌍 Estimated Shipping Times
United States:
📦 Shipped via USPS, UPS, or FedEx
⏱️ Estimated Delivery: 10–18 business days after dispatch
International Orders:
🌎 Delivery usually takes 15–25 business days, depending on your region and local customs clearance.
⚠️ Note: Delivery times may vary due to customs inspections, seasonal demand, weather conditions, or global courier delays. We continuously monitor logistics to minimize disruptions.
🔍 Order Tracking
Once your order is shipped, you’ll receive a tracking number via email.
You can also track your shipment anytime through our Track My Order page for real-time updates.
📝 Order Changes & Cancellations
Need to update your order or shipping address?
Please email us at riovana@gmail.com within 24 hours of placing your order using one of these subject lines:
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“CANCEL MY ORDER”
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“ADDRESS CHANGE”
After your order has shipped, we’re unable to make modifications.
🚪 Delivery Attempts
Our delivery partners will attempt delivery up to two times.
If both attempts fail, your package may be returned to us — in such cases, reshipping fees may apply.
💥 Damaged or Faulty Items
Your satisfaction means everything to us.
If your order arrives damaged or defective, please contact riovana@gmail.com with the following:
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Your order number
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A clear photo of the damaged product
We’ll send a replacement free of charge as soon as possible.
🤝 Need Assistance?
Our dedicated support team is always here to help.
📧 Email: riovana@gmail.com
💬 Response Time: Within 24 hours